LOGICNET CRM PRIVACY POLICY

Logicnet Solution SRL ("Logicnet", "we", "us", or "our") is a Romanian company that provides Logicnet CRM, a customer relationship management (CRM) software solution designed for small and medium-sized businesses (SMBs). We are committed to protecting the privacy of our users and their customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use Logicnet CRM. 


1. Data Collection

We collect various types of personal data, including:

  • Account Information: When you create an account, we collect your name, email address, company name, phone number, and billing information.
  • Customer Data: You may input data about your customers into Logicnet CRM, which may include names, contact information (email addresses, phone numbers, addresses), job titles, transaction history, notes from interactions, and any other information relevant to managing your customer relationships.
  • Usage Data: We collect information about how you use Logicnet CRM, such as the features you use, the pages you visit, and the time and date of your activities.
  • Device Information: We may collect information about the devices you use to access Logicnet CRM, such as your IP address, browser type, operating system, and device identifiers.

Sources of Data:

  • Directly from you: We collect data directly from you when you create an account, use Logicnet CRM, or interact with our customer support team.
  • From your customers: You may import data about your customers into Logicnet CRM.
  • Automatically: We collect some data automatically through cookies and similar technologies when you use Logicnet CRM.

Purpose of Collection:

We collect personal data for the following purposes:

  • To provide and improve Logicnet CRM: We use your data to operate and maintain the CRM software, provide customer support, and improve the functionality and user experience.
  • To communicate with you: We may use your data to send you service announcements, administrative messages, and other important information.
  • To personalize your experience: We may use your data to personalize your experience with Logicnet CRM and provide you with relevant content and recommendations.
  • To comply with legal obligations: We may process your data to comply with applicable laws and regulations.

2. Data Usage

We use your personal data for the purposes described above and as follows:

  • Providing and improving Logicnet CRM: We use your data to provide you with the core functionality of the CRM software, including contact management, sales tracking, and marketing automation. We also use your data to analyze usage patterns and improve the performance and features of Logicnet CRM.
  • Customer support: We use your data to respond to your inquiries, provide technical assistance, and resolve issues you may encounter while using Logicnet CRM.
  • Marketing communications: With your consent, we may use your data to send you marketing emails about new features, product updates, and other offers that may be of interest to you. You can opt-out of receiving these emails at any time.

Data Sharing:

We may share your personal data with the following third parties:

  • Service providers: We may share your data with third-party service providers who assist us in providing and improving Logicnet CRM. These providers may include hosting providers, payment processors, and email marketing platforms. We have contracts with these providers that require them to protect your data and only use it for the purposes we specify.
  • Legal authorities: We may disclose your data to legal authorities if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or protect the personal safety of users or the public. 

Profiling and Automated Decision-Making:

We do not use your personal data for profiling or automated decision-making.

3. Data Security


We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, use, disclosure, alteration, or destruction. These measures include: 


  • Encryption: We use encryption to protect your data in transit and at rest. 
  • Access controls: We restrict access to your personal data to authorized personnel who need it to perform their job duties.
  • Data backups: We regularly back up your data to prevent data loss.
  • Security assessments: We conduct regular security assessments to identify and mitigate potential vulnerabilities.

Data Breach Handling:

In the event of a data breach, we will promptly investigate the incident, notify affected individuals, and take appropriate steps to mitigate the harm. We will also comply with all applicable data breach notification laws.

4. Data Subject Rights

Under the GDPR, you have the following rights regarding your personal data:


  • Right of access: You have the right to request access to your personal data and information about how we process it. 
  • Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data. 
  • Right to erasure: You have the right to request that we delete your personal data in certain circumstances, such as when it is no longer needed for the purposes for which it was collected. 
  • Right to restriction of processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data. 
  • Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller. 
  • Right to object: You have the right to object to the processing of your personal data in certain circumstances, such as for direct marketing purposes. 

Exercising your rights:

To exercise your data subject rights, please contact us using the contact information provided below.

5. Data Retention


We retain your personal data for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. The criteria we use to determine retention periods include: 


  • The nature and purpose of the data
  • Our legal obligations
  • The type of relationship we have with you
  • Any specific requests you have made regarding data retention

6. Cookies and Tracking Technologies


We use cookies and similar tracking technologies to collect and store information about your use of Logicnet CRM. This information helps us to improve the user experience, analyze website traffic, and personalize content. 


You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may affect the functionality of Logicnet CRM. 


7. International Data Transfers

Logicnet CRM is hosted on servers located within the European Economic Area (EEA). We do not transfer your personal data outside of the EEA.

8. Children's Privacy

Logicnet CRM is not intended for use by children under the age of 16. We do not knowingly collect personal data from children under 16. If you become aware that a child has provided us with personal data, please contact us immediately. 


9. Contact Information

If you have any questions about this Privacy Policy or our data protection practices, please contact us at:

Logicnet Solution

contact@logicnet.ro

10. Updates to the Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and notify you by email or through the Logicnet CRM application.